Refund Policy

Last updated: October 26, 2026

We want you to be happy with our plugins. If something isn't working, tell us and we'll fix it. suweb.ai is run by SU Web Agency.

Get help first

Email support@suweb.ai or use the Support page and tell us what's going on. Most problems (firewalls, hosting settings, connection setup) can be fixed quickly. Before any refund is considered, you need to give our support team a chance to troubleshoot.

When you can get a refund

You can get a refund if all of these are true:

• you ask within 14 days of your purchase date
• the plugin has a defect or bug that stops it from working as described
• you've worked with our support team and we couldn't fix it

When refunds aren't given

• you changed your mind or no longer need the plugin
• a conflict with another theme, plugin or host that isn't caused by a bug in our plugin
• you don't have the skills or time to use the plugin
• renewal payments
• repeat purchases of a plugin you already had refunded
• requests made more than 14 days after purchase

Asking for a refund

Email support@suweb.ai with:

• the email address you used to buy
• your order or license key
• a short note on the problem and your support conversation

If we approve a refund, it goes back to your original payment method through Stripe. How long it takes to show up depends on your bank.

What happens to your license

When a purchase is refunded, its license key is deactivated. The plugin will stop receiving updates and support on your sites.

Renewals

Licenses renew yearly. You can manage your keys and turn off renewals anytime from My licenses before the renewal date. Renewal payments aren't refundable.

Divi GIF

Divi GIF is free, so it isn't covered by this policy.

Contact

SU Web Agency · support@suweb.ai